We do not anticipate a problem with your home, and we have a very regimented process to ensure you home’s quality. However if something unforeseen does arise here is what to do in an emergency warranty situation:
We recognize 3 areas to be emergency situations:
- Total loss of heat in your home
- Total loss of electricity throughout your home (not caused by a power outage in the area)
- Complete blockage of all plumbing
During your Primary Walk you will be provided with contact information for these 3 subcontractors for your home. Should any of the above instances occur after business hours or on week-ends, you are to call the appropriate subcontractor for emergency service. Please provide them with your plat name, your lot number, address and phone number. Should you need to leave a message, please state the nature of your problem. These emergency subcontractors are committed to providing emergency service should the need arise. Please send an e-mail to our Warranty department notifying them of your call and the nature of the problem so it can be followed up on.
