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Testimonials
I mentioned to the supervisor that we prefer gravel around the house they put in gravel. Such attention to detail and listening to the customer is rare.
David and Michelle West
January 28, 2010
Emergency Matters
Posted by Scott | Warranty
We do not anticipate a problem with your home, and we have a very regimented process to ensure you home’s quality. However if something unforeseen does arise here is what to do in an emergency warranty situation:
We recognize 3 areas to be emergency situations:
- Total loss of heat in your home
- Total loss of electricity throughout your home (not caused by a power outage in the area)
- Complete blockage of all plumbing
During your Primary Walk you will be provided with contact information for these 3 subcontractors for your home. Should any of the above instances occur after business hours or on week-ends, you are to call the appropriate subcontractor for emergency service. Please provide them with your plat name, your lot number, address and phone number. Should you need to leave a message, please state the nature of your problem. These emergency subcontractors are committed to providing emergency service should the need arise. Please send an e-mail to our Warranty department notifying them of your call and the nature of the problem so it can be followed up on.
